Today I join my fellow bloggers in "serving up a slice"
to the Tuesday Slice of Life (SOL) community.
Thanks to Stacey, Betsy, Dana, Beth, Kathleen, Deb, Lisa, and Melanie
We've all been there, at the intersection of technology and frustration. Today it occurred as I tried to register for this fall's Poetry Camp at Western Washington University. For some reason, when I tried to register, the site indicated I had previously used the system. That's when I remembered that last winter I had attended the WWU Literature Conference. I used the "forgot my user name button", and my user name was emailed to me. But then when I entered it, it was unrecognized.
After several rounds of circular hell, I resorted to calling the number listed on the registration page. That individual is out of town until June 29 (the day I fly home), and June 30 is the early bird registration deadline. Afraid that I might get busy and forget to register, I resorted to trying another number at the university. This individual promptly told me that she could connect me to the aforementioned individual (who is out of town until Thursday).
When I mentioned my problem in greater detail, she connected me to an IT person who was unable to help me. However, this person managed to pass my call on to Danielle who solved the problem. It turns out that my earlier registration was by paper, and even though the system thought I had a user name, I didn't. Danielle arranged to give me a user name and password and SUCCESS! I'm registered. Danielle is my heroine of the day!